Ascender Privacy Statement

Directly from You

Ascender collects Personal Information directly from you when you interact with us online, in person or through other communication channels.  For example:

• When you request information about our services, chat with Ascender online, register for a webinar or download content from our website or mobile app, we collect your contact information such as name, telephone number, mailing address and email address;
• When you register for and/or engage with us at a trade show or other event, we collect your contact information and employment-related information such as the name of your employer and job title;
  • If the event is managed by Ascender, we may also collect payment information, emergency contact information and dietary requirements for meals at the event;
• When you create an account on an Ascender platform, we collect authentication credentials such as username and password;
• When you enter a contest or a sweepstakes, we collect your contact information and employment-related information;
• When you access our website, we automatically collect information about your device and use of the website through cookies and similar technologies —See Ascender’s Cookie Statement;
• When you use our apps, we collect information about your usage of such;
• When you interact with the emails that we send to you, we automatically collect information about your activity, such as whether you opened the email;
• When you give us permission to post a customer testimonial, we collect photos or videos as well as your opinions;
• When you respond to a survey, we collect your contact information and your opinions on our product and services;
• When you engage with us via a social media platform, we collect contact information that includes social media handles;
• When you contact our customer support center, we collect personal information in order to authenticate you; we may also records calls and chats;
• When you visit our offices, we collect your contact information and details about your visit such as the time and date of your arrival and departure; we may also capture your image through security cameras;
• We may also collect other information you may choose to provide through our interactions.

From Other Sources

Ascender also obtains Personal Information from third parties. For example:

• Other companies provide us with the contact information and employment-related information of businesses or individuals that they think may be interested in our products or services;
• Ascender purchases contact information and other information from third parties and combines it with information we already have to develop marketing leads and tailor advertising to customers and prospects;
• A colleague at your organization may share your contact information with us because they think you will be interested in our products or services;
• Ascender collects contact information from publicly available sources as permitted by applicable law.

Ascender uses Personal Information to, among other things:

• Develop and maintain business relationships;
• Personalize users’ experience on our websites and while using our applications;
• Plan and manage Ascender-sponsored events;
• Send marketing communications
  • If you decide you do not want to receive marketing communications from Ascender, you can opt-out by clicking on the “unsubscribe” link provided at the bottom of every marketing email or by visiting our Preference Center;
• Understand how you interact with our marketing communications in order to provide tailored communications;
• Send informational communications such as invitations to events, satisfaction surveys, training and product alerts;
• Conduct sweepstakes and contests;
• Communicate with customers concerning normal business administration such as projects, services and billing;
• Provide access to information systems and premises;
• Develop and improve our products, services, software and website through research, development, analytics and business intelligence;
• Comply with data protection legislation, information security requirements and other legal requirements;
• Manage claims with and between customers, Ascender, individuals and/or third parties, including beyond termination of the Agreement;
• Manage Ascender’s internal operations
• Respond to inquiries and feedback from business contacts;
• Prevent fraud;
• Conduct internal audits or investigations;
• Manage network security, which includes disaster recovery and business continuity;
• Publish customer testimonials;
• Display targeted ads through social media platforms which are sent to groups of people who may be interested in our products and services—see the Privacy Statement of the social media platform for more information about this kind of advertising.

Depending on the circumstances and applicable law, Ascender processes Personal Information on a number of lawful bases, including obtaining your consent, performance of a contract, compliance with a legal obligation, to protect yours or someone else’s vital interests, to perform a task in the public interest or for other legitimate interest.  In Europe and other jurisdictions where this is permitted, we rely on “legitimate interest” for example, for fraud prevention, network security, resolving product issues, planning and managing Ascender events, developing and improving our services, sending informational communications and some direct marketing.

In some cases, Ascender de-identifies or anonymizes Personal Information in support of legitimate business purposes.  Once deidentified or anonymized, such data is no longer considered Personal Information.  When using deidentified or anonymized data, Ascender does not attempt to reidentify the data.

Subsidiaries and Affiliates

We share Personal Information with subsidiaries and affiliates of Ceridian.

Service Providers

We share Personal Information with companies or individuals that provide us with services.  These services include, among other things, providing products and services to you on our behalf, creating or maintaining our databases, researching and analyzing the people who request information from us, preparing and distributing communications, managing events or responding to inquiries.  Service providers can only process Personal Information as instructed by Ascender.

Partners

We share Personal Information with other companies that provide products or services that we think will be of interest to you.

Blogs, Online Postings and Testimonials

We allow users to share comments, postings, testimonials, or other information.  If you choose to submit such information to us, the information you submit will be available generally to the public.  Information you provide in these areas may be read, collected and used by others who access them.

Business Transaction

In the event that Ascender sells or divests assets or any portion thereof, Ascender may disclose Personal Information to the company involved in the business transaction in support of the sale or divestiture, and where applicable, in support of integration activities.  It is Ascender’s practice to require appropriate protection for Personal Information in these types of transactions.

Applications and Tools

We offer tools, widgets and applications on our website such as search engine functionalities, that are powered by third parties.  If you use those applications or tools, any Personal Information that you provide will be shared with the third party that provides that functionality.  The third party’s use of that Personal Information is subject to their Privacy Statement.

Law Enforcement

We may report to law enforcement agencies any activities that we reasonably believe to be unlawful, or that we reasonably believe will aid a law enforcement investigation into unlawful activity.  In addition, we reserve the right to release your Personal Information to law enforcement agencies if we determine, in our sole judgment, that either you have violated our policies, or the release of your Personal Information will protect the rights, property, or safety of Ascender, or another person.

Legal Process

We may share your Personal Information with others as required by, or permitted by, law.  This includes sharing your Personal Information with governmental entities, or third parties in response to subpoenas, court orders, other legal process, or as we believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.

Our website, emails, or our application may link to third parties’ websites.  It is also possible that third parties’ websites or emails may link to our website.  We are not responsible for the content or the privacy practices employed by third parties and Personal Information collected by third parties is not governed by Ascender’s Privacy Statement.  We encourage you to read the Privacy Statements of these websites before transmitting any Personal Information to third parties.

To run our business, we may store and process your Personal Information in any country where Ascender and authorized third parties operate. When we transfer your Personal Information in this manner across country borders, we implement adequate measures for its protection, and for compliance with applicable laws.

Ascender has implemented policies and procedures to protect Personal Information.  Ascender uses recognized industry standard security safeguards appropriate to the sensitivity of the Personal Information.  Ascender reviews its security policies and procedures on a regular basis and updates them as needed to maintain their relevance.  Ascender makes reasonable security arrangements to protect Personal Information from and against risks, such as loss or theft, as well as unauthorized access, collection, use, disclosure, copying, modification, disposal and destruction.  The methods of protection include physical measures, organizational measures and technological measures.  Ascender requires all third parties to whom it transfers Personal Information to maintain adequate safeguards in compliance with applicable laws and standards to protect Personal Information.  In the event that Ascender is required by law to inform you of a breach of your Personal Information, we will notify you electronically, in writing or by telephone, if permitted by law.

Ascender will retain your Personal Information for as long as necessary to fulfill the purpose for which it was collected or as required to comply with legal obligations.  These legal obligations are reflected in an internal retention policy and schedule.  At the end of the retention period, Ascender will securely delete the Personal Information.  If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.

Ascender makes reasonable efforts to keep Personal Information as accurate, complete and up-to-date as is necessary to fulfill the purposes for which the information is to be used.  Unless Ascender is permitted or required by law to prohibit access, you can view and if necessary, update and correct your Personal Information.  Depending on the jurisdiction in which you are, you may have additional rights such as the right to request deletion of your Personal Information, the right to restrict or object to processing your Personal Information by Ascender or the right to transfer your Personal Information to another organization.    Individuals can submit requests for any of these rights here or by using the information in the “How to Contact Ascender” section. Ceridian will handle data subject requests on behalf of Ascender.

Note that, as required by law, we will require you to prove your identity.  We may verify your identity by phone call or email.  Depending on your request, we will ask for information such as your name and contact information.  We may also ask you to provide a signed declaration confirming your identity.  In some circumstances, you may designate an authorized agent to submit requests on your behalf here.  We will require verification that you provided the authorized agent permission to make a request on your behalf.

Individuals can raise concerns or file complaints here.  Ascender will investigate all complaints and take appropriate action to remedy any issues.

Ascender will update this Statement periodically to reflect changes to our privacy practices.  We will provide notice online when we make any material changes to this Statement.

For privacy-related questions, comments or concerns, contact Ascender at:

Chief Privacy Officer
Ceridian HCM, Inc.
3311 E. Old Shakopee Road
Bloomington, MN  55425
Telephone: 1-888-975-7674
Email: privacy@ceridian.com